This is an excellent primer on psychological safety.
I think Don Berwick's brief overview of the Institute of Medicine's 6 quality dimensions can help bridge your thinking from healthcare to child welfare.
Gwande highlights the complexity of modern care delivery systems and the difficulties we face.
Sidney Dekker speaks to the challenges of balancing systems and individual accountability in a just culture.
All teams need two basic quality improvement tools, the Driver Diagram and the PDSA cycle.
The driver diagram is a great tool for team-based problem solving. It helps teams link improvement goals to strategies and tactics.
Iterative improvement is essential to a learning organization. The PDSA cycle is the goal standard for implementing small tests of change.