“A key lesson from the successes in the safety engineering world is the importance of looking at incidents from a systems perspective and developing a safety culture.”
A Safety Culture Is One In Which Organizational Values, Attitudes, And Behaviors Support An Engaged Workforce And Reliable Care Delivery.
Leaders in a safety culture:
- Strive to balance systems and individual accountability; and
- Value open communication, transparency, and continuous learning and improvement.
Teams in a safety culture
- Monitor themselves, their colleagues, and their system for stress; and
- Anticipate and respond to unexpected events.
“Error is pervasive. The unexpected is pervasive... What is not pervasive are well-developed skills to detect and contain these errors at their early stages.”